The Information Technology Infrastructure Library (ITIL) training is based on the most recognized framework for IT service management in the world
ITIL helps organizations with best practice guidance on the provision of quality IT services, and the processes, functions and other capabilities needed to support them.
The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service life cycle, including the linkages between life cycle stages, the processes used and their contribution to Service Management practices.
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
