The Customer Satisfaction training course enables you show your commitment towards improving customer services within your organization, as well as demonstrate to the stakeholders that you are taking the necessary measures to continually monitor, measure, and improve customer satisfaction.
In the long-run, this will enable you to reduce the number of complaints and establish a network of satisfied and loyal customers.
Benefits of the Course
- Understand customer expectations
- Improve processes by initiating corrective actions based on the feedback received from data gathering
- Remove the causes of complaints
- Develop the skills needed to improve customer expectations
- Enhance your brand’s/ organization’s reputation
- Attract new customers
- Increase sales and profitability
PECB Certified Customer Satisfaction Foundation - Training and Certification
PECB Certified Lead Customer Satisfaction Manager - Training and Certification
- Fundamental principles and concepts of Customer Satisfaction Management
- Customer Satisfaction Management framework
- Performance evaluation, monitoring and measurement of a CSM
- Continual improvement of CSM
- Master the management of Customer Satisfaction based on ISO 10004.
- Acquire the expertise to support an organization to effectively manage and monitor Customer Satisfaction based on best practices
